Policies & FAQ’s

Customer Support

If you would like to place an order, have a repair, or if you have questions or need technical assistance, please contact us:

Monday – Friday  9:00 am to 5:00 pm EST

Telephone: 614-389-1334

Fax: 614-467-3923

Email: info@capitalmedicalresources.com

 

To Place An Order

Please contact us directly via phone or fax to place an order.  Please provide a purchase order number, shipping and billing address, phone number, contact and email address.   Purchase Orders should be addressed to: Capital Medical Resources, 4002 North Hampton Dr., Powell, OH. 43065-8444

New Customers please provide copy of W-9 and Tax Exempt Certificate, if applicable.

 

Repairs

Repairs can be shipped to: Capital Medical Resources, 4002 North Hampton Dr., Powell, OH. 43065-8444.  Phone # 614-389-1334.  Please ensure that all items are high-level disinfected or sterilized prior to shipping.  Please provide facility information and address, contact name, phone number and email address, as well as, a description of the instrument and complaint.

 

Shipping & Handling

Pre-paid and added to invoice.  Items are shipped ground unless priority service is requested.  Buyers may supply their Fed Ex or UPS Account number for shipping if desired.  Additional handling charges may apply.

 

Payment Terms and Conditions

Payment Terms:  Credit Card, Paypal, Advanced Wire, or COD.

Net 30 Days credit terms with Credit Application, W-9 and Tax Exempt Certificate

Past Due Balances subject to finance charge of 1.25% per month.

All prices and specifications are subject to change without notice.

 

Return Policy

Please inspect your order immediately upon receipt and notify us within 24 hours if there has been damage to the item during shipment.

Please retain all original packaging and any shipping containers so a claim can be filed if required.

Unused products with their original packaging may be returned within 30 days of purchase for credit subject to the following:

  1. Please contact Capital Medical Resources LLC at 614-389-1334 or at info@capitalmedicalresources.com to obtain a Return Authorization Number. Please indicate the reason for your return.
  2. Please reference the Return Authorization number clearly on the outside of the return package.
  3. Returns must be sent to the following address unless otherwise instructed:

Capital Medical Resources LLC

Attn: Returns  RMA# _________

4002 North Hampton Dr

Powell, OH. 43065-8444

614-389-1334

  1. Items are subject to restocking fees from 5% to 30%.  The exact amount of credit will be determined upon receipt and inspection of the item.  Items returned after 30 days will be charged a 30% restocking fee.
  2. Sterile packaged products may be returned for credit only if in the original, unopened package.
  3. If a return is required due to our error, full credit will be given.

 

We pride ourselves in taking great care of our customers and will do everything possible to make your experience a pleasant one.  Please contact us for special needs or requirements.